BEZEQ

INTERNATIONAL

Achieving complete integration including CRM

"The XpedITe platform is in early stages of development, the hard work and dedication by the RiT team to ensure we have a tailored platform to manage our estate and meet our objectives gives us the confidence we have chosen the right solution."

- Senior Tech Manager, Bezeq International

Client: Bezeq International 


Industry: Telecommunications and Colocation 


Location: Multiple locations in Israel 


Scale: 1400 cabinets : 5 sites : 7 data centers


Bezeq International is the leading internet provider in Israel and is the only telecom player with direct ownership of a submarine cable connecting Israel to Europe, enabling the company to serve its customers via virtually unlimited international bandwidth.

Our Client's Challenge


Bezeq International’s estate consists of seven data centers across five sites.


Our client was looking to manage growing demand for space and to support an increase of multi-tenancy customers. With a newly planned site in the pipeline, it was no longer practical to manage all the data center sites without a comprehensive DCIM system that enabled coordination and management of the complete estate.


Our customer's main challenges ranged from legacy cabling systems, resulting in tangled cabling that had not been reviewed for many years as well as the need to implement a truly innovative business management tool and processes capable of integrating their existing CRM system with data center management systems.


Our brief was to design and implement a state-of-the-art DCIM system which managed not only the electro-mechanical systems but also integrated the IT infrastructure components and all of the associated business operation systems including BMS, CMDB and CRM.


The most important requirement was to deliver one central source of reliable data using a federated DCIM system that maps their entire cabling infrastructure and seamlessly integrates with existing business tools. XpedITe is also introducing a customer portal for Bezeq's customers to manage their own data center space.

"XpedITe is the first platform to introduce bespoke CRM integration"

Our XpedITe solution


XpedITe is the only DCIM software solution that provides genuine integration of all the tools and data required to manage, maintain and plan all data center operations. Our road map will result in true integration with our clients' own systems.


We worked with the Bezeq's commercial, engineering and technology teams to tailor our XpedITe system to provide all departments with the tool they needed to make accurate decisions, remotely and quickly - from asset management to the deployment of resources and implementation of work orders.

IT Infrastructure Integration:

Full integration to provide all departments with comprehensive information, bringing together facilities and IT: CRM, BMS, ERP, Billing and PDU monitoring.

A Customer Portal:

Customers have access to a restricted XpedITe view so that they have visibility and control of their own IT deployment, cabinets and space as well as being able to place their own provisioning work orders.

Real-Time Performance Management: 

Real time data with an easy to access and simple to use excellent graphical user interface providing easily assimilated view of performance and trends.

True integration of: 

IT infrastructure, 

CRM, BMS

What our client values about XpedITe


  • Strong, adjustable & flexible R&D capabilities

  • Comprehensive integration capabilities

  • Advanced, (but) simple & easy-to-use GUI ready system

  • Visibility of Connectivity, Networking & IT Assets with the clear advantage of a single consolidated and accurate view

  • Fast response to all queries and changes

News & Events

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As each Earth Day approaches, the urgency to meet the ambitious goals outlined in the Paris Agreement becomes increasingly evident.
By RiT Admin 20 Apr, 2024
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By Scott Jordan 03 Apr, 2024
We are delighted to announce our sponsorship of this incredibly valuable award - Net Zero Hero. Congratulations to the nominees for their outstanding contributions to their industries.
By RiT Admin 20 Mar, 2024
In the dynamic world of data center infrastructure management (DCIM), innovation is the key to staying ahead, something worth celebrating and considering on this International Data Center Day. One of the biggest innovations, as the technology continues to evolve, is Artificial Intelligence (AI). Gone are the days when AI was merely a tech buzzword; today, it stands as a driving force reshaping the landscape of data centers worldwide, ushering in an era of unprecedented growth and innovation. The significance of data centers in our interconnected world has reached new heights, paralleled by the escalating advancements in AI technology. We interact with data centers in our daily lives, in actions that only a few years ago were innovative, such as sending an email, enjoying a movie or series on your mobile, reserving a table at a restaurant or a trip, checking a bank account, the list is endless! Nowadays, these applications also have their own AI, which makes them even more useful in our day to day lives. However, with this surge comes a corresponding increase in energy consumption, posing challenges to traditional data center operations. Yet, amidst this energy-intensive landscape, AI is not only responsible for a significant percentage of data center consumption, but also continues to offer a transformative power. It paves the way for enhanced operational efficiency within data centers through predictive maintenance, optimization of cooling systems, risk identification and mitigation and intelligent energy consumption. These advancements not only result in substantial cost savings but also contribute to environmental sustainability. Looking ahead, AI holds the key to driving further innovations in data center design and management, ensuring scalability and sustainability in an era of relentless digital expansion. Along with the expansion of the influence and importance of data centers, it is becoming more universal and intelligent, at RiT Tech, we stand at the forefront of this evolutionary wave with our groundbreaking UIIM (Universal Intelligent Infrastructure Management) concept. XpedITe is spearheading the charge towards sustainable and efficient data center infrastructure. As the only DCIM system on the market to provide this level of connectivity, XpedITe is reshaping the landscape of data center operations. At the core of XpedITe lies its Provisioning module, a cutting-edge component benefitting from artificial intelligence (AI) functionality. This module is engineered to automate and streamline a multitude of tasks, from planning to maintenance, revolutionizing traditional data center management paradigms. By applying AI to provisioning, XpedITe dramatically reduces the resources required for IMAC (Install, Move, Add, Change) planning, cutting down the process by up to 95%. The necessity for such innovation is underscored by the critical challenges facing the data center industry—time-consuming processes, resource inefficiency, and compliance risks. Traditional manual IMACs are prone to errors and inefficiencies, leading to significant financial and operational setbacks. XpedITe's AI-driven approach addresses these challenges head-on, offering a sustainable solution that enhances agility and reduces environmental impact. Our commitment to harnessing AI for optimization remains unwavering. We recognize that sustainability is not merely a passing trend but a profound responsibility. That's why, at a recent Data Center World event, we took a symbolic step towards offsetting carbon emissions by planting 10 orchards—a tangible manifestation of our dedication to a greener future. As we celebrate International Data Center Day, let us reflect on the transformative potential of AI in shaping a more sustainable digital ecosystem. Together, harnessing the power of technology, we can pave the way for a brighter, more efficient future.
By RiT Admin 28 Feb, 2024
In the rapidly evolving landscape of data center infrastructure management (DCIM), RiT Tech's XpedITe Provisioning module stands out as a beacon of innovation, driving efficiency and optimizing the myriad processes involved in data center operations. With its integral AI functionality, this cutting-edge component of our DCIM software suite is engineered to automate and streamline planning, maintenance, and operational tasks, leveraging the power of artificial intelligence to transform traditional data center management paradigms. Core Features The module offers an important range of functionalities that mark a significant leap forward in the realm of DCIM solutions: Automated IMAC Planning: Harnessing AI, the module intelligently manages installations, moves, adds, and changes (IMACs), accounting for environmental, power, and space considerations. Resource Efficiency: By applying AI to provisioning, the module dramatically cuts the resources needed for IMAC planning by up to 95%. Advanced Algorithms: XpedITe’s algorithms meticulously plan hardware installations, ensuring compliance with network policies, organizational procedures, and regulatory standards. Seamless External Integration: XpedITe draws on data from a variety of systems, including CMDB and BMS, to optimize provisioning and resource use. Automatic Work Order Generation: Post-planning, the module creates detailed work orders, streamlining the installation process. Customizable Workflows: Tailor provisioning workflows to meet the unique needs and policies of each organization. Compliance and Error Prevention: The automation core of XpedITe guarantees adherence to policies and minimizes human errors. We’re addressing the challenges faced by data center operators across the globe The necessity for such an innovation is underscored by the critical challenges facing the data center industry, including time-consuming processes, resource inefficiency, and compliance risks. Traditional manual IMACs are fraught with errors and inefficiencies, leading to significant financial and operational setbacks. XpedITe's AI-driven approach not only tackles these issues head-on but also offers a sustainable solution that enhances agility and reduces environmental impact. Tried and tested Financial services clients including banks and traders have already witnessed the transformative impact of the XpedITe module. Operational efficiency has improved, with planning times reduced by an astonishing 90% in some cases. Cost reductions are evident in optimized resource allocation and lowered error rates, while time-to-service has been significantly accelerated, enhancing market responsiveness. The competitive edge XpedITe differentiates itself from conventional DCIM solutions with its unparalleled automation capabilities, holistic resource utilization, and intelligent, customizable workflows. Its ability to integrate seamlessly with a vast array of external systems and enforce compliance sets a new benchmark in the DCIM domain. Conclusion RiT Tech's XpedITe Provisioning AI Module is not merely an addition to the DCIM software suite; it is a pivotal innovation that redefines the standards of data center management. Through its intelligent automation, comprehensive integration, and user-centric design, XpedITe addresses the core challenges of today's data center operations, offering a path to more efficient, reliable, and sustainable data center infrastructure management.
By Scott Jordan 25 Feb, 2024
We are delighted to announce that, once again, we’re exhibiting at this year’s Data Centre World (DCW) conference, taking place on the 6th-7th March in London.
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By Scott Jordan 26 Jan, 2024
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By Scott Jordan 05 Jan, 2024
(*) DCIM = Data Centers Infrastructure management UIIM = Universal Intelligent Infrastructure Management. 
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