Supreme service

No matter the sector served or product on offer, in a thriving market it is the flourishes afforded to customers that set a company apart from its competitors.

Take, for example, serviced offices and the letting of commercial buildings. Those landlords delivering only the bare basics of access to power, phone lines and physical floorspace may maximise their profit margins in the short-term, but are near certain to oversee only fleeting tenancies.

In contrast, the provision of complimentary extras – be it shared secretarial support or a ready supply of fresh coffee and croissants in communal areas – can prove a persuasive pull in relation to both retaining existing customers and recruiting new occupants.

Similarly, hoteliers and restaurateurs prepared to pamper guests are far more likely to earn rave reviews and return visitors than hosts serving up no-thrills fare.

Discerning customers are accustomed to getting more benefits for their buck – a trend that is now beginning to challenge colocation convention.
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Despite the growing costs and complexity of hosting IT infrastructure in-house and explosion in popularity of social media and streaming platforms fuelling a greater demand for IT services, those businesses looking to reserve a room to rest their digital “heads” have no shortage of choice.

Consequently, data centre operators are ill-advised to limit their customer service to the confines of space, cooling, power, bandwidth and physical security. Convincing clients to take up residency, and remain for long stays, requires a competitive edge; a differentiator such as that provided by XpedITe – RiT Tech’s next-generation data centre, network, infrastructure and operations management solution.

THIS INNOVATIVE TOOL TRANSFORMS COLO FACILITIES INTO FIVE-STAR DESTINATIONS...

This innovative tool transforms colo facilities into five-star destinations through the installation of a concierge service like no other. Whatever a customer’s query about their digital real estate, XpedITe can quickly supply the answer as it federates all of a data centre’s disparate systems and environments to create – and share as required – an encyclopedic repository of any given infrastructure deployment and network.

This round-the-clock clarity is accessible via a fully-customisable client-facing portal and delivers spa-like serenity and peace of mind as to the health and performance levels of assets.

KEEP CUSTOMERS INSTANTANEOUSLY INFORMED...

Automatic alerts, in the event of a point of failure or security breach, and resolution notifications to keep customers instantaneously informed and the portal can also be used to request any system changes or uplift in services and well as offering minute by minute capacity management features.

The knowledge federated and provided by XpedITe also mitigates the stresses and headaches associated with hardware management and maintenance as it represents an accurate record of which devices are connected to which, and what they are dependent upon. Furthermore, it can be used to generate automated work orders that eliminate the prospect of human error and minimise any potential disruption to service as a consequence of an engineer’s visit, even if these engineers are working remotely for a 3rd party.

XpedITe OFFERS COLO OPERATORS A GREATER RETURN ON INVESTMENT....

However, installing XpedITe offers colo operators a greater return on investment than simply the promise of content customers becoming long-standing ones.

When integrated with in-house Customer Relationship Management platforms, the benefits are far more immediate. Sales staff have an up-to-the minute picture of available space and capacity, can communicate with complete confidence to existing and prospective clients and forensically track the available resources being consumed.

Such an accurate audit capability ensures co-locations do not pass up on previously unclaimed revenues as every billable action by every client is recorded.

The smooth-running of sites is also made easier by the portal’s ticketing system, which diarises all visitors, preventing the disruption posed to co-lo staff of having to host multiple guests at any one time, and external engineers can arrive on site knowing the precise nature and location of their maintenance task.

Importantly, XpedITe holds the key to hassle-free compliance, monitoring all of the metrics needed to meet the myriad standards expected of trusted suppliers and to maintain a reputation for being among the best in the business.

Direct daily contact with clients may not be commonplace for employees of data centres, but XpedITe’s all-encompassing extras will leave customers in no doubt that their satisfaction is taken very seriously.