The value of remote management for the changing data centre model

What happens when teams are located on one continent, but they are managing multiple data centre facilities thousands of miles away? Are we expecting too much of your IT and Operations teams and the online management systems they operate?

From Edge to dark sites and complex colocation facilities, keeping track of day-to-day issues and remote planning of work orders with accurate data is one of the most challenging tasks for our customers and their international teams. 

If your IT infrastructure and operations teams are managing multiple data centres across the world, what they need is a federated system that combines an accurate internal 360 view of their data centre deployments with a predictive operations management tool.

IT infrastructure and operations managers spend most of their time identifying, fixing or solving day to day critical issues as well as managing client expectations and rigid SLAs. But what if they had the software that made management of their daily decisions much easier? This could transform the way they work and maybe even give them the time to plan for the future growth or change of your data centre sites.

Let’s take the simple yet challenging task of managing multiple work orders.

Outsourcing your installations and task management to third parties, can be a real risk. When outsourcing to third party providers, our clients can experience a level of anxiety that their work orders may be incorrectly completed or that time is wasted through poor understanding of the task. This is due to inaccurate information as to where or how the issue has occurred or that their engineers just do not understand the issue until they visit the site.

With XpedITe, you can track and control every work order, fault issue, and related decisions so that you can mitigate these risks and take a ‘right first time’ approach. Through XpedITe, our customers have real-time insights to accurately plan and carry out what is required.

Mitigating communication risk. 

With distant and extended communication channels there is increased opportunity for information to be slow and inaccurate.

Whether your teams are monitoring the performance of the data centre assets, service levels or implementing work orders, they need to be completely in control of what is happening in all locations. With XpedITe teams can use real time data through easy to use GUI dashboards to help them track historic activity and today’s health of their data centre facilities.

This way communicating solutions, trouble shooting or simply implementation of work orders is much easier. XpedITe ensures there is no confusion – all internal teams and engineers can accurately interpret the task in hand.

Our software can also be extended to customers through a customer portal – giving them control of their own space too.

Data centre operators must adapt to change.

In a world where IT systems are becoming more distributed, Edge deployment is increasing and IoT is making its mark, data centre operators should be taking advantage of the data they are capable of collecting by taking a data-centric approach to managing their sites, both local and remote.

Facilities and IT managers need to work more closely together, using shared data sets with common management and monitoring tools from a number of vendors who also need to align and integrate their offerings, sharing data to better accommodate distributed management needs.

Aligning IT, Facilities, and other business stakeholders using effective remote monitoring and management tools can also produce a competitive advantage and allows the transparency and information necessary to be able to properly manage hybrid architectures and solutions. Increasingly these will include both public and private cloud deployments, legacy infrastructure and systems, as well as remote unmanned Edge installations.